Last Updated: 29-11-2025

Welcome to Hamraz Dawakhana.
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

a. Personal Information

We may collect the following personal details when you place an order or contact us:

  • Name

  • Phone number

  • Email address

  • Shipping/billing address

  • Payment details (processed securely through third-party gateways)

Note: We do not store your full payment card information.

b. Non-Personal Information

We may collect:

  • Device information (IP address, browser type, device type)

  • Pages you visit

  • Time spent on our website

  • Cookies and usage data

This helps us improve our website and user experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate regarding your purchase

  • Provide customer support

  • Improve our website performance

  • Send updates, promotions, or offers (optional, only with your consent)

  • Prevent fraud and unauthorized activities

3. Sharing of Information

We do not sell or trade your personal information.

We may share your data only with:

  • Payment processors (for secure transactions)

  • Delivery/courier services

  • Analytics providers (Google Analytics, Facebook Pixel, etc.)

  • Service partners who support our website or business operations

All partners follow strict confidentiality rules.

4. Cookies

Our website uses cookies to:

  • Improve site performance

  • Analyze visitor behaviour

  • Save your preferences

  • Provide a smoother shopping experience

You can disable cookies in your browser settings anytime.

5. Data Protection & Security

We use industry-standard security measures to protect your information, including:

  • Secure socket layer (SSL) encryption

  • Encrypted payment gateways

  • Restricted access to sensitive data

However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Update or correct your information

  • Request deletion of your data

  • Opt-out of marketing emails

To make a request, contact us at contact@alarabcart.com.

7. Children’s Privacy

We do not knowingly collect information from individuals under the age of 18.
If you believe a minor has provided personal information, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or contents of those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Hamraaz Dawakhana
Email: contact@alarabcart.com
Phone: +92 329 378796