Thank you for shopping with Hamraaz Dawakhana.
We value your trust and strive to deliver high-quality products safely and securely.
Please read our Return & Refund Policy carefully before making a purchase.

1. No Refund Policy (Temporary)

At the moment, we are not offering refunds on any purchases.
Refunds will be introduced soon, and this page will be updated once that option is available.

We encourage customers to review product descriptions carefully before ordering.

2. Replacement for Damaged Products

Although we do not offer refunds, we do provide replacements under specific conditions.

We will replace the product if:

  • The product is damaged during packing

  • The product is damaged due to courier handling

  • You receive a broken, leaked, or defective item

  • The product received is physically damaged on arrival

We will not replace the product if:

  • Damage occurs after delivery

  • Product is opened, used, or tampered with

  • Issues occur due to misuse or mishandling by the customer

  • The customer simply changes their mind after purchase

3. Replacement Request Window

You must report the damaged item within 24–48 hours of receiving your parcel.

Requests made after this time period may not be accepted.

4. Proof Required for Replacement

To process your replacement request, you must provide:

  • Clear photos of the damaged product

  • Photo of the parcel/box condition

  • Video while opening the parcel (recommended)

  • Order number or screenshot of the order confirmation

Without proof, we cannot process a replacement.

5. How to Request a Replacement

Please contact us through any of the following:

Email: contact@alarabcart.com
Phone/WhatsApp: +92 329 378796
Facebook/Instagram Page: https://web.facebook.com/hamraazherbs

When contacting us, include:

  • Your full name

  • Order number

  • Photos/videos of the damaged product

  • Description of the issue

Our support team will review and confirm your replacement.

6. Conditions for Replacement Delivery

  • Replacement will be sent free of cost if the mistake/damage was from our side.

  • Courier/delivery time may vary depending on your location.

  • We reserve the right to approve or decline replacement claims based on evidence.

7. Policy Updates

We may modify or update this policy at any time.
Any changes will appear on this page with a revised “Last Updated” date.

Contact Us

For any queries related to replacements or this policy, reach out to:


Hamraaz Dawakhana
Email: contact@alarabcart.com
Phone: +92 329 378796